Frequently Asked Questions

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A. If there is space available, we can accommodate you on the same day. Please contact us. Please note that an express fee may be charged in addition to the balloon fee. Please check the following for the dates when express fees will be charged. Please check below for the dates when express fees will be charged. ＜In case of delivery by ORYZAE staff *Our staff will deliver the balloon and handle the decoration. If the details are finalized after 6:00 p.m. two days prior to the desired delivery date, an express fee of +20% will be added to the total cost of the balloons. Requests made on the same day will also be subject to the express charge. For example, if the requested delivery date is 3/15, an express fee will be charged for requests with finalized details after 6:00 p.m. on 3/13. Please note that it is difficult to provide same-day service in areas other than the Tokyo metropolitan area, such as Sapporo, Nagoya, Osaka, etc. Please understand that it is difficult for us to respond to your request on the same day. In case of mailing in a box by Yamato delivery service *Balloons will be delivered in a box. Please decorate the balloon by yourself after arrival. Balloons will be shipped from Shinbashi, Minato-ku, Tokyo. Regardless of the arrival date, if your request is confirmed after 6:00 p.m. two days prior to the scheduled ship date, we will charge you an additional +20% express fee in addition to the total balloon cost. For example, if your balloon is to be delivered to Sapporo City on 3/15, the balloon will be shipped on 3/13. (In some areas such as Hokkaido and Kyushu, it will take one day to arrive.) In this case, express fee will be charged for the request whose details are confirmed after 18:00 on 3/11, two days before the shipping date 3/13. Example) If you are delivering to Nagoya City on 3/15, the balloon will be shipped on 3/14. In this case, express charges will be incurred for requests made 2 days prior to 3/14, or after 18:00 on 3/12, when the details are finalized. ーーーーー If you are in a hurry, please call us at 050-1743-8392 to discuss availability.

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Depending on the content, we ask that the content be finalized and payment be made at least 3 days prior to the date of the event. For corporate clients or large scale decorations, we ask that the details be finalized one week in advance. Reservations are only confirmed upon receipt of payment. Reservations are not guaranteed at the time of application.

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We ask that payment be made in advance. We accept bank transfer, paypay, and credit card. For corporate customers only, invoice payment is also available. (NP payment)

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If a reservation is changed or cancelled for the customer's convenience, a cancellation fee will be charged. The following items are required, depending on the amount of money requested and the contents of the decoration. Less than 100,000 yen (including tax) 7 days ~30% / 3 days ~50% / 2 days after 12:00 p.m. before the date of decoration 100% after 12:00 p.m. before the date of decoration For 100,000 yen (tax incl.) or more 14 days ~30% / 7 days ~50% / 3 days after 12:00 p.m. before the date of decoration 100% after 12:00 p.m. before the date of decoration ** [In the case of ] ** [In the case of ] ** [In the case of 12/10～12/26 In the event of cancellation for the customer's convenience after the reservation has been confirmed, the following cancellation fee will be charged regardless of the number of days until the delivery date. ¥16,500 or 50% of the amount paid * whichever rate is higher*.

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Yes, we can. Please specify the time of delivery in one-hour time slots. Due to the influence of road conditions, the delivery may not arrive exactly on time. Please understand this in advance. Example: 14:00-15:00

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Yes, it is possible. Since staff will be on standby, we will charge ¥5,500 (tax included) for pinpointing a specific time. For example, hand delivery at the entrance at 10:00 a.m., push the intercom at 19:00 exactly, etc.

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Possible, but there will be an additional charge for installation and removal between 8:00 p.m. and 10:00 a.m. the next morning. (We request the normal delivery time frame of 10:00 - 20:00)

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If you wish to place gifts, bouquets, or other decorations arranged by you together with the balloons, you will need to do so separately. We will not be able to accommodate on the day of the event without prior notice. Please be sure to consult with us in advance. Please leave your personal belongings at the installation site in advance. (In the case of a hotel, please leave them at the front desk.)

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We do not provide installation or on-site inflation for balloons purchased from other companies or balloons brought in by customers. Please note that we are not able to provide the product to each location for inflation.

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Balloons are very delicate and easily damaged. Sharp or rough objects on the ceiling or walls may cause damage. Please be careful when handling the product, as even the slightest impact, such as hitting the corner of a desk or rubbing against the ceiling, may result in damage.

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Helium gas expands when it is hot and contracts when it is cold. If the balloon appears to deflate due to changes in temperature, please adjust the temperature of the air conditioner in the room. As for the toxicity of helium gas, it is completely harmless to the human body when dispersed in the air. However, if helium gas is inhaled directly from the balloon, as with the suction gas cans used in party goods, there is a possibility that it will affect the human body due to lack of oxygen, etc. Please do not inhale helium gas directly from the balloon. The suction gas cans used for party goods contain oxygen due to the low purity of the helium gas, but those used for balloons are highly pure and are not designed for human inhalation. Helium gas is a nonflammable gas and will not burn or explode.

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Although it is up to the guests to take the balloons outside, please be careful not to let them fly away by putting them in a bag or attaching weights to them when taking them out, as they may get caught on electric wires, etc. and cause serious accidents.

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Balloons are susceptible to high temperatures, high humidity, and direct sunlight, which can accelerate deterioration and cause helium gas to escape. Avoid outdoor locations, near windows in the sun, near heat sources such as air conditioners, and in windy areas, etc. The longer the balloon will last in a quiet indoor environment.

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We create them to be displayed beautifully for about a week. The floating part will start to wilt in about 5 days to 1 week, but will remain floating for about 2 weeks. The part of the star with red letters on it, such as white and silver congratulations, is called the standing tag, but the standing tag part is filled with air, not helium, so it will last longer than the floating part.

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We can provide this service for a fee. (Tax included)¥11,000～ Balloons are easy to dispose of, so we will inform the recipient of the balloons of how to dispose of them. Balloons can be easily broken with scissors or cutters, so in most cases, we ask the recipient to clean up after themselves. If the balloons are delivered to an office, we often ask the customer to take them home if they are compact in size.

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If the balloon is delivered by our staff, we will place the inflated balloon in a large bag and bring it to you. At the destination, we simply remove the balloon from the bag, which takes less than 5 minutes. We are widely used for celebrations of relocations and listings, so we make sure to say "congratulations" to the recipient.

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Reservations will only be signed after payment has been confirmed. It is not guaranteed at the time of application. Payment information will be provided only after the details are finalized. We are unable to provide payment only information ahead of time, so please contact us well in advance. Please note that if payment is not confirmed by the due date, the order will be automatically cancelled.

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Please inform the accommodation facility you have reserved that ORYZAE Celebrations decorations will be included in the event. Some facilities may not allow balloon decorations, so please make sure to check with them in advance. ＜For example: ・Balloon decorations are allowed or not ・Do you allow outside vendors to decorate the room with balloons? If yes, please confirm the time when you can enter the room. e.g. "What time can we start decorating? 　If you are not available after check-in, please be sure to inform us of your absence. If you are not available after check-in, please let us know so that we can arrange for you to be present during the decoration process. e.g. "Do you need me (the guest) to be present during the decoration process? 　 We will do our best to accommodate your request. Basically, we will deliver the items in accordance with the facility's rules and regulations.

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If the hotel is OK with this, it is possible. We ask for a one-hour time frame for delivery. Please specify the time you will be away from your room.

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Depending on the volume, most of the work can be completed in less than 30 minutes. Balloons are brought in inflated and placed in a large bag. In the room, we remove the balloons from the bag and allow you to leave only for setting up. However, we require a minimum reservation time frame of 1 hour.

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The disposal of balloons can be done by the customer or by the hotel staff. If you wish to ask the hotel staff to dispose of the balloons, please contact the hotel directly. If you request us to remove and dispose of the balloons, we will charge a fee (from 11,000 yen). Rubber balloons are combustible trash, and other balloons are noncombustible trash. If you wish to dispose of the balloons, you will be asked to release the gas inside.

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We will leave a large bag next to the phone when decorating and leaving. We think you may be able to take some of it home with you, so please make use of it.

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Drinks are not included. Please bring your own beverages or those of your choice.

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We install the glass, acrylic clear saucer, and tower stand according to the number of tiers required. The stand is lighted so it glows. Prices include removal charges. *Additional travel fees will be charged depending on the area.

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Our staff will clean up the glasses after use. You may leave the glasses as they are without washing them.

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Examples of decorations with prices are listed in the gallery. Please refer to the gallery to get an idea of what we can do for you. We can create a certain amount of decorations with a budget of about 20,000 yen per spot. If your budget is more than 50,000 yen, it will be more gorgeous. The unit price for the volume will vary depending on whether the balloons are made of rubber or aluminum, air or helium, artificial or fresh flowers, panel printing, or decorations using fabric. Our staff in charge will make a proposal according to your budget and the area you wish to decorate.

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For items delivered in cardboard boxes by a courier company, delivery charges are included in the price of each item. If no delivery date is specified, the shipping date will be the day after the order date. Hokkaido, Shikoku, and Kyushu will take 1 day (delivery the day after the shipping date).

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Various designs are possible, ranging from a clear balloon with a logo, to a logo panel on a balloon wall, to rubber balloons with a logo, etc., and the amount of money will vary greatly. The cheapest option is to put your logo on a standard balloon size (11~18inch) for an optional fee of around 1,500 yen. If you provide us with AI data of your logo, we will process it and handle it. There are many different patterns for decorating with logos, so please let us know first where you would like to decorate (reception area, photo spot, entire venue, stage, etc.) and the scale of the event. We will inform you of the location and scale of the decoration, and then provide you with a design and price suitable for that content. We will ask the customer to confirm whether or not the hotel or restaurant can be decorated with the logo.

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Please let us know the date, time, budget and decoration spots (reception area, near the welcome board, welcome space, in the ceremony hall, reception hall, high sand, etc.). If you have a color scheme or image (reference image from Instagram, etc.), please share it with us as well. Please refer to the gallery of weddings. *We ask customers to confirm whether or not they are able to decorate their hotels and restaurants.

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Please let us know the date, time, budget and decoration spots (reception, photo spot, inside the venue, stage, etc.). If you have a color scheme or image (reference image from Instagram, etc.), please share it with us as well. If the size of the event is large, we would be happy to preview the venue once. *We ask customers to confirm whether or not they are able to decorate their hotels and restaurants.

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Creating proposal materials, devising original plans, creating finished images, etc. We used to offer this service free of charge, but since January 2024, due to business expansion and changes in our operations , we are now offering proposals with image creation materials for a fee. I need a quoted image for confirmation to a client - I need an image of the finished product for an internal meeting - I need an image of the venue to be included in the quoted image. If you request us to create an image, we will charge you a fee for the creation of the image. We will send you a photo of the color you want with a color sample. - We will send you a photo of the color you want with a color sample. - We will send you a cut-and-paste image of an existing case study.... etc, We can provide a free estimate and image matching using existing photos. Also, please note that it takes more time to create images than we usually estimate. Please note that we may not be able to accommodate large scale decorations that need to be done within a week, or documents that need to be submitted by tomorrow. Please understand that it may be difficult for us to respond to urgent requests such as a large scale decoration that needs to be done within a week or a document that needs to be submitted by tomorrow.