Frequently Asked Questions

Balloons are very delicate and easily damaged. Sharp or rough objects on the ceiling or walls may cause damage. Please be careful when handling the product, as even the slightest impact, such as hitting the corner of a desk or rubbing against the ceiling, may result in damage.

Helium gas expands when it is hot and contracts when it is cold. If the balloon appears to deflate due to changes in temperature, please adjust the temperature of the air conditioner in the room. As for the toxicity of helium gas, it is completely harmless to the human body when dispersed in the air. However, if helium gas is inhaled directly from the balloon, as with the suction gas cans used in party goods, there is a possibility that it will affect the human body due to lack of oxygen, etc. Please do not inhale helium gas directly from the balloon. The suction gas cans used for party goods contain oxygen due to the low purity of the helium gas, but those used for balloons are highly pure and are not designed for human inhalation. Helium gas is a nonflammable gas and will not burn or explode.

Although it is up to the guests to take the balloons outside, please be careful not to let them fly away by putting them in a bag or attaching weights to them when taking them out, as they may get caught on electric wires, etc. and cause serious accidents.

Balloons are susceptible to high temperatures, high humidity, and direct sunlight, which can accelerate deterioration and cause helium gas to escape. Avoid outdoor locations, near windows in the sun, near heat sources such as air conditioners, and in windy areas, etc. The longer the balloon will last in a quiet indoor environment.

If the balloon is delivered by our staff, we will place the inflated balloon in a large bag and bring it to you. At the delivery destination, all you have to do is take it out of the bag, so it takes less than 5 minutes of your time. We are widely used to celebrate relocations and listings, so we make sure to say [congratulations] to the recipient.

We create the product to be displayed beautifully for about a week. Floating parts will be squeezed out in about 5 days to 1 week, but will remain floating for about 2 weeks. The part of the star in red letters on white and silver congratulations, etc., is called the standing tag. The standing tag part contains air, not helium, so it will last longer than the floating part.

Possible with a charge. (Tax included)¥11,000～ Balloons are easy to dispose of, and we will inform the recipient of the delivery of the balloons of how to dispose of them. Since balloons can be easily broken with scissors or cutters, we usually ask the recipient to clean up after themselves. If the balloons are delivered to an office, they are often taken home if they are compact in size.

If you wish to place gifts, bouquets, or other decorations other than balloons that you have arranged together with the balloons, you must do so separately and we will not be able to do so on the same day without prior notice. Please be sure to contact us in advance.

A. If there is space available, we can accommodate you on the same day. Please contact us. Please note that an express fee may be charged in addition to the balloon fee. Please check the following for the dates when express fees will be charged. Please check below for the dates when express fees will be charged. ＜In case of delivery by ORYZAE staff *Our staff will deliver the balloon and handle the decoration. If the details are finalized after 6:00 p.m. two days prior to the desired delivery date, an express fee of +20% will be added to the total cost of the balloons. Requests made on the same day will also be subject to the express charge. For example, if the requested delivery date is 3/15, an express fee will be charged for requests with finalized details after 6:00 p.m. on 3/13. Please note that same-day delivery is not available in areas other than the Tokyo metropolitan area, such as Sapporo, Sendai, Nagoya, Osaka, Fukuoka, etc. Please contact us for more information. In case of mailing in a box by Yamato delivery service *Balloons will be delivered in a box. Please decorate the balloon by yourself after arrival. Balloons will be shipped from Shinbashi, Minato-ku, Tokyo. Regardless of the arrival date, if your request is confirmed after 6:00 p.m. two days prior to the scheduled ship date, we will charge you an additional +20% express fee in addition to the total balloon cost. For example, if your balloon is to be delivered to Sapporo City on 3/15, the balloon will be shipped on 3/13. (In some areas such as Hokkaido and Kyushu, it will take one day to arrive.) In this case, express fee will be charged for the request whose details are confirmed after 18:00 on 3/11, two days before the shipping date 3/13. Example) If you are delivering to Nagoya City on 3/15, the balloon will be shipped on 3/14. In this case, express charges will be incurred for requests made 2 days prior to 3/14, or after 18:00 on 3/12, when the details are finalized. ーーーーー If you are in a hurry, please call us at 050-1743-8392 to discuss availability.

Yes, we can. Please specify the time of delivery within a one-hour time frame. Example) 14:00-15:00

We would greatly appreciate it if you could finalize the details and make payment at least 3 days prior to the date of the event. For corporate clients with a large scale of decoration, we request that the content be finalized one week in advance.

Yes, it is possible. A charge of ¥5,500 (tax included) will be incurred for pinpointing a specific time, as staff will be required to stand by. e.g.) Hand delivery at the entrance at 10:00 a.m. / Push the intercom at exactly 7:00 p.m., etc.

We require payment in advance. We accept bank transfers, paypay, and credit cards via PayPal.

If a reservation is changed or cancelled for the customer's convenience, a cancellation fee will be charged. The following items are required, depending on the amount of money requested and the contents of the decoration. Less than 100,000 yen (including tax) 7 days ~30% / 3 days ~50% / 2 days after 12:00 p.m. before the date of decoration 100% after 12:00 p.m. before the date of decoration For 100,000 yen (tax incl.) or more 14 days ~30% / 7 days ~50% / 3 days after 12:00 p.m. before the date of decoration 100% after 12:00 p.m. before the date of decoration ** [In the case of <12/10～12/26> <12/31～1/3>] ** [In the case of <12/10～12/26> <12/31～1/3>] ** [In the case of 12/10～12/26 In the event of cancellation for the customer's convenience after the reservation has been confirmed, the following cancellation fee will be charged regardless of the number of days until the delivery date. ¥16,500 or 50% of the amount paid * whichever rate is higher*.

Possible, but there will be an additional charge for installation and removal between 8:00 p.m. and 10:00 a.m. the next morning. (We request the normal delivery time frame of 10:00 - 20:00)

Please let us know the date, time, budget and decoration spots (reception area, near the welcome board, welcome space, in the ceremony hall, reception hall, high sand, etc.). If you have a color scheme or image (reference image from Instagram, etc.), please share it with us as well. Please refer to the gallery of weddings. *We ask customers to confirm whether or not they are able to decorate their hotels and restaurants.

Please let us know the date, time, budget and decoration spots (reception, photo spot, inside the venue, stage, etc.). If you have a color scheme or image (reference image from Instagram, etc.), please share it with us as well. If the size of the event is large, we would be happy to preview the venue once. *We ask customers to confirm whether or not they are able to decorate their hotels and restaurants.

Creating proposal materials, devising original plans, creating finished images, etc. We used to offer this service free of charge, but since January 2024, due to business expansion and changes in our operations , we are now offering proposals with image creation materials for a fee. I need a quoted image for confirmation to a client - I need an image of the finished product for an internal meeting - I need an image of the venue to be included in the quoted image. If you request us to create an image, we will charge you a fee for the creation of the image. We will send you a photo of the color you want with a color sample. - We will send you a photo of the color you want with a color sample. - We will send you a cut-and-paste image of an existing case study.... etc, We can provide a free estimate and image matching using existing photos. Also, please note that it takes more time to create images than we usually estimate. Please note that we may not be able to accommodate large scale decorations that need to be done within a week, or documents that need to be submitted by tomorrow. Please understand that it may be difficult for us to respond to urgent requests such as a large scale decoration that needs to be done within a week or a document that needs to be submitted by tomorrow.

Examples of decorations with prices are listed in the gallery. Please refer to the gallery to get an idea of what we can do for you. We can create a certain amount of decorations with a budget of about 20,000 yen per spot. If your budget is more than 50,000 yen, it will be more gorgeous. The unit price for the volume will vary depending on whether the balloons are made of rubber or aluminum, air or helium, artificial or fresh flowers, panel printing, or decorations using fabric. Our staff in charge will make a proposal according to your budget and the area you wish to decorate.

If the balloon usage is more than ¥13,200, we may ask for a separate fee for decorations that are too voluminous for one vehicle to handle or require time-consuming on-site work, etc. Delivery fee free Minato-ku, Chiyoda-ku, Chuo-ku, Shibuya-ku, Shinjuku-ku *Parking fee ¥2,000* ◆Delivery fee free Meguro-ku, Shinagawa-ku, Bunkyo-ku, Taito-ku, Koto-ku, Sumida-ku *Parking fee ¥1,500* ◆Delivery fee (tax included)¥3,300 Ota-ku, Setagaya-ku, Arakawa-ku, Edogawa-ku *Parking Delivery charge ¥5,500* ◆Delivery charge (including tax) ¥5,500 Toshima, Suginami, Nakano, Nerima, Itabashi, Adachi, Katsushika and Kita wards Musashino City (Kichijoji area), Komae City and Mitaka City *Parking charge ¥1,500* ◆Delivery charge (including tax) ¥11,000 Nishitokyo City, Kashiwa City and Tama City *Parking charge ¥1,000* *Decoration fee Ome City, Nishitama-gun, Hachioji City, Tachikawa City, Akiruno City, Hamura City, Fussa City, Higashi-Yamato City *Parking fee: ¥1,000 *Decoration fee: ¥33,000 and up * Areas not listed above can also be handled. Please consult with us.

If the volume is too large for one vehicle to handle, or if the on-site work is time-consuming or difficult for one staff member to handle, we may consult with you about additional costs. We will consult with you about the additional cost. Kanagawa Prefecture】 ◆Delivery fee (tax included)¥5,500 Kawasaki City, Yokohama City *Parking fee ¥1,000* ◆Delivery fee (tax included)¥16,500 Yokosuka City, Kamakura City, Aiko-gun, Hadano City, Ayase City, Isehara City, Ebina City, Chigasaki City, Atsugi City, Sagawa Town, Takaza County, Zama City, Hayama City, Miura County, Zushi City, Sagamihara City, Yamato City, Naka-gun, Fujisawa City, Hiratsuka City *Parking fee ¥1,000* *For use of balloons (including tax) ¥33,000 or more* ◆Delivery fee ¥22,000 Odawara City, Miura City Delivery fee (incl. tax)¥33,000 Ashigara-kami-gun, Shimo-gun (Hakone area), Minami-ashigara-shi, *Parking fee ¥1,000* *For use of balloons (incl. tax)¥66,000 or more* ----------------------------------------------------------------------------------------------- [Chiba Prefecture] ◆Delivery fee (incl. tax)¥3,300 Urayasu-shi, Maihama-shi *Parking fee ¥1,000 Narashino City, Inage-ku, Chiba City, Hanamigawa-ku (Makuhari etc.), Mihama-ku, Chiba City, Nagareyama City, Chiba City, Wakaba-ku, Funabashi City, Komurocho, Kamagaya, Sakura City, Yotsukaido City, Shirai City *Parking fee 1,000* *For balloon use (tax included)¥22,000 or more* ◆Delivery fee (tax included)¥16,500 Chuo-ku, Chiba-shi, Midori-ku, Chiba-shi, Kashiwa-shi, Abiko, Ichihara-shi, Narita-shi, Sodegaura-shi, Osuna-Shirasato-shi Togane-shi, Yachimachi, Yachiyo-shi, Futtsu-shi, Tomisato-shi, Kisarazu-shi, Noda-shi, Kimitsu-shi, Sakasai-cho, Inbata-gun Inzai City, Mobara City, Kamogawa City, Isumi City, Kyonan Town, Awa County, Oyado Town, Isumi County, Tateyama City, Kanzaki-cho, Katori-gun, Tako-cho, Katori-gun, Tojo Town, Katori-gun 郡東庄町、香取市、山武市、山武郡九十九里町 山武郡芝山町、山武郡横芝光町、勝浦市、匝瑳(ｿｳｻ)市、長生郡、南房総市 ※駐車場料金 ¥1,000※ ※バルーンのご利用 (税込)¥44,000 以上でのご対応※ ◆配達料 (税込)¥33,000 旭市、銚子市 ※駐車場料金 ¥1, Kawaguchi City, Soka City, Toda City, Misato City, Shiki City, Niiza City, Yashio City, Wako City, Warabi City *Parking fee ¥1,000* ◆Delivery fee ¥1,000* ◆Delivery fee ¥11,000 Saitama City, Koshigaya City, Kikkawa City, Asaka City *Parking fee ¥1,000* *For balloon use (including tax) ¥22,000 or more* ◆Delivery fee (including tax) ¥16,500 Fujimino City, Kasukabe City, Kawagoe City, Ageo City, Tokorozawa City, Tsurugashima City, Miyashiro-cho, Minami Saitama-gun, Shiraoka City, Fujimi City Ina-cho, Kita Adachi-gun, Hasuda City, Okegawa City, Kazo City, Kuki City, Sayama City, Satte City, Sakado City, Kita-Katsushika County *Parking fee ¥1,000* *For balloon use (including tax) ¥33,000 or more* ◆Delivery fee (including tax) ¥22,000 Kitamoto City, Hanyu City, Kumagaya City, Gyoda City, Konosu City, Higashimatsubara City, Hidaka City, Iruma City, Iruma County, Hanno City, Hiki-gun Parking fee ¥1,000* *For use of balloons (including tax) ¥33,000 or more* ◆Delivery fee (including tax) ¥27,500 Kodama City, Fukaya City, Yorii Town, Chichibu City, Honjo City *Parking fee ¥1,000* *For use of balloons (including tax) ¥55,000 or more

We will deliver balloons to your location at a cost of ¥16,500 or more (tax included). In the case of a large volume of decorations that cannot be handled by one vehicle, or decorations that require time-consuming on-site work, etc. that cannot be handled by a single staff member, we may consult with you about additional costs. Miyagi Prefecture Sendai City】 ◆Delivery fee (tax included)¥5,500～ *Parking fee ¥1,000※ 【Osaka City/Outside Osaka】 ◆Delivery fee (tax included)¥5,500～ *Parking fee ¥1,000※ 【Aichi Prefecture Nagoya City】 ◆Delivery fee (tax included)¥5,500～ *Parking fee ¥1,000※ 【Fukuoka Prefecture If the contents are too voluminous for one vehicle to handle, or if the on-site work is time-consuming and difficult for one staff member to handle, we may consult with you about additional costs.

Various designs are possible, ranging from a clear balloon with a logo, to a logo panel on a balloon wall, to rubber balloons with a logo, etc., and the amount of money will vary greatly. The cheapest option is to put your logo on a standard balloon size (11~18inch) for an optional fee of around 1,500 yen. If you provide us with AI data of your logo, we will process it and handle it. There are many different patterns for decorating with logos, so please let us know first where you would like to decorate (reception area, photo spot, entire venue, stage, etc.) and the scale of the event. We will inform you of the location and scale of the decoration, and then provide you with a design and price suitable for that content. We will ask the customer to confirm whether or not the hotel or restaurant can be decorated with the logo.

Drinks are not included. Please bring your own beverages or those of your choice.

We install the glass, acrylic clear saucer, and tower stand according to the number of tiers required. The stand is lighted so it glows. Prices are listed with removal fees included. *Travel expenses will be charged separately depending on the area.

Our staff will clean up the glasses after use. You may leave the glasses as they are without washing them.

Please inform the hotel of your reservation that balloon decorations will be included. Some hotels may not allow balloons, so please be sure to check with them in advance. If the hotel allows balloon decorations, we will discuss the timing and delivery method with you. 1) Timing of balloon delivery Decoration before check-in Decoration after check-in (2) Whether or not you are present In person in your room, or meet at check-in Hotel staff will be present when you are not in the hotel. Decoration, etc. We will do our best to accommodate your request, but we will discuss with you what the hotel can accept in terms of the above content.

If the hotel is OK with this, it is possible. We ask for a one-hour time frame for delivery. Please specify the time you will be away from your room.

Depending on the volume, most of the work can be completed in less than 30 minutes. Balloons are brought in inflated and placed in a large bag. In the room, we remove the balloons from the bag and allow you to leave the room only for setting up.

The disposal of balloons can be done by the customer or by the hotel staff. If you wish to ask the hotel staff to dispose of the balloons, please contact the hotel directly. If you request us to remove and dispose of the balloons, we will charge a fee (from 11,000 yen). Rubber balloons are combustible trash, and other balloons are noncombustible trash. If you wish to dispose of the balloons, you will be asked to release the gas inside.

We will leave a large bag next to the phone when decorating and leaving. We think you may be able to take some of it home with you, so please make use of it.