Representative Director: Yutaka Nakajima
Location: B1F JOYO Building, 6-22-6 Shinbashi, Minato-ku, Tokyo 105-0004, Japan
Phone:050-1743-8392
E-mail address: hello@oryzae-inc.com
Required fees other than product price: Sales price Shipping and handling fees and bank transfer charges may be charged in addition to the
Payment method: Credit card payment, bank transfer

Time of payment: In case of prepayment by bank transfer, it will be made within 5 days after we send the confirmation e-mail.

Delivery time of goods: In principle, delivery will be made at a date and time agreed upon in advance by both parties. Please note that you may have to wait for items that are not in stock at our store.

Defective items:
Please contact us within 12 hours of receipt of defective items.
We ship and set up the balloons after confirming that they are not damaged. However, due to the nature of balloons, they may expand or contract due to temperature changes during shipping.
Basically, we are unable to accept returns, refunds, or replacements.

Regarding return policy:

Terms and Conditions for Returns

About exchanging defective, damaged, or incorrect products
We will take responsibility for replacing defective or damaged products due to our negligence. Please contact us as soon as possible by e-mail within 12 hours of receiving the product, describing in detail the defective or damaged condition.

Returns and Exchanges for Customer Convenience
Each item is made to order one by one after receiving the order from the customer.
Please note that we do not accept returns or exchanges for any reason.