[How do I ask for balloons? 3rd birthday, decorations! Report on the process from the start of consultation to the day of the event

2020.03.26

I need to ask for a balloon, how do I order one?"
How does the process work from the time I make an inquiry to the day of the event?"

Many people have never asked for balloons.
In fact, most of the people who contact ORYZAE Celebrations are also asking for balloons for the first time.

So, this time, we will show you the actual communication with the customer, almost in full (some sentences have been changed). So, while we are posting almost the full text of the actual communication (some sentences have been changed), we hope you can get an idea of what it was like from the first inquiry to the actual day of the event!

We have communicated with this one via Instagram, but we may also communicate via LINE, Facebook, email, Slack, Chatwork, phone, etc.

Prior Consultation

I would like to use it for my son's birthday party for his 3rd birthday (3/24) and would like to have it decorated on Saturday, March 21, 2020 so we can celebrate as a family?
My budget is 30,000 yen (excl. tax) please!
I would like to request the colors to be pastel & gold, is that possible?
(We will leave the design to you?)

Also, I would like a message balloon with a balloon and tassel inside, like this one in the case study? I would like a message balloon with a balloon and tassel inside? ❤️
I would like to use it for my son's birthday, so I would like it to be Happy Birthday, please?
Thank you very much.

Thank you for contacting us ✨

We will consider the contents with your desired taste. The image is clear and very easy to understand ∩^ω^∩? Thank you ✨

Also, we did not ask about the delivery address, is it your home? We would appreciate it if you could tell us the size and location of the area where the balloons will be displayed. (Decorate the whole wall, the window, the whole room around the TV, etc...) etc.)

Please let me know how I can help you.

Thank you very much. Please take care of it for me? Please contact me at ‍♀️?

Yes, I would like to have my home decorated.
Length Approx. 200 cm
Width approx. 175 cm
Depth Approx. 105cm
I would like to ask you to decorate the white walls of?

Thanks for your help!

I understand that it is wall side decoration. Just to confirm, can the white wall be covered with curing tape? Or is there a place to hang it on the ceiling?
We are asking because the half garland balloon you requested will not stand alone on the ground with the floor, so it will be supported from the wall side or the ceiling. We are asking you to make it so that it will be supported from the wall or the ceiling.

Paste around this area on the wall side.

In the case of hanging, pull about 2 places from the ceiling.

Also, how about a clear balloon with tassels and a message that can include [name] and [age] in addition to [Happy Birthday]?
It is easy to understand and cute to decorate with number balloons for children, so I will send you a picture for your reference.

In addition, could you please provide us with your delivery address? Thank you in advance!

Thank you for your help? ‍♀️

It is a white wall, but will be mountable with curing tape? Please contact me at ‍♀️?
Happy 3rd Birthday
HARU
and I would be happy to include a message?

The top set of numbered balloons you sent me is so cute, I can't decide? LOL!

＊＊＊＊＊
〒xxx-xxxxx
Address Address Address Address Address 1-00-00
Your Name
I'll be there! Thank you very much for your cooperation.

Thank you for your prompt reply ∩^ω^∩✨You are 3 years old... ☺️!

We understand your message! Thank you also for your address. We will do our best to accommodate you, and we will try to create a picture of the combination, including the one with the numbers.
Please wait a little while until the design is ready. Thank you ✨

Thank you for your kind attention?
We are looking forward to seeing you.
Please take care of it.

Thank you for your assistance.

I would like to ask about the time of decoration on the 21st, but I have another matter to attend to in the evening, so would it be all right if I deliver around noon?
Please let us know if you have a preferred time frame? ‍♀️

We would like to secure your schedule as soon as possible.

Thank you for your assistance.
It is the 21st, is it possible around 13:00 noon? Thank you very much? ‍♀️?

Yes, sir?

Can you please give me an hour to arrive at 13:00-14:00?
The decorating itself shouldn't take more than 30 minutes!
Best regards!

Yes, is that all right?

Thank you very much for your help.

I'm sending you an image of the garland + clear balloons! It looks like an additional rubber balloon floating as well. The garland part is about 150cm high x 100cm wide.
You requested pastel colors, but we also created a blue image, so please choose according to your preference ∩^ω^∩.

If you have any concerns, please do not hesitate to tell us.

If you add a number, no clear balloon (assuming you do not change your budget) ↓.
Here is also for your reference ^^?

Thank you very much for your help.
Thank you very much for the great idea?

I had a hard time deciding which one was the best, but I decided to go with the spring color scheme for my birthday. I wanted to make it a spring-like birthday. I would like to use pastel colors & clear balloons with a message? Please let me know if you can help me.

I'd like to discuss one thing with you. Is it possible to make a clear balloon with a message in a writing style (like calligraphy?)? Is it possible to create a clear balloon with a written (like calligraphy?) font? Can you make a clear balloon with a written message (like calligraphy)?

Thank you very much for your help. The typeface, of course, is fine?

We have picked up the following items, but do you have something that fits your image?
Please confirm?

Thank you for your help ^^^?

Thanks for the pickup?
I was looking at this typeface, but the closest thing I could find would be No. 1?

Thank you very much for your help.
We think the photo you gave us has the typeface for our case study. We will create it there!
Please do not hesitate to contact me.

Best regards?